Privacy Policy — 11 Minds Studio

1. Overview

11 Minds Studio operates the website at 11mindsstudio.com and provides professional studio rental services — including kitchen, fashion, and podcast studio spaces — located at Kasba, Kolkata, West Bengal, India.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, enquire about our services, or book a studio session with us. By using our website or engaging with our services, you agree to the terms described in this policy.

2. Information We Collect

Information You Provide Directly

Full name and contact details (email address and phone number)
Booking enquiry details — including preferred dates, studio zone, crew size, and project description
Messages sent to us via our contact form, email, or WhatsApp
Feedback, reviews, or testimonials you voluntarily submit

Information Collected Automatically

IP address and browser type
Pages viewed and time spent on our website
Referring URL (the page you visited before arriving at ours)
Device type and operating system
Click patterns and interaction data via cookies and analytics tools

Information from Third Parties

Information shared when you contact us via WhatsApp, such as your display name and message content
Social media interactions via Instagram or Facebook

3. How We Use Your Information

We use the information we collect for the following purposes:

Booking & Service Delivery: To respond to enquiries, confirm studio bookings, send quotes, and coordinate your session
Communication: To answer your questions, send booking confirmations, reminders, and post-session follow-ups
Service Improvement: To understand how visitors use our website and to improve our studio offerings and user experience
Marketing (with consent): To share updates about new studio setups, services, or promotions — only where you have opted in or where permitted by applicable law
Legal Compliance: To meet our obligations under the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023
Safety & Security: To detect, prevent, and address technical issues or fraudulent activity

4. Disclosure of Information

We do not sell, rent, or trade your personal data. We may share your information only in the following limited circumstances:

Service Providers: Trusted third-party vendors who assist us in operating our website or managing communications, such as hosting and analytics providers. These parties are bound to keep your data confidential.
Legal Requirements: When required by law, court order, or a governmental authority in India.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction under equivalent privacy protections.
Protection of Rights: When disclosure is necessary to protect the rights, property, or safety of 11 Minds Studio, our clients, or the public.

5. Data Storage & Security

Your information is stored on secure servers and protected using reasonable technical and organisational measures, including encryption in transit (SSL/TLS) and access controls.

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by applicable Indian law. Booking records are typically retained for up to three years for accounting and operational purposes.

While we take data security seriously, no method of transmission over the internet is completely secure. We encourage you to exercise caution when sharing sensitive information online.

6. Cookies & Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect anonymous usage data.

Essential Cookies: Required for the website to function correctly
Analytics Cookies: Help us understand how visitors interact with our website, typically via Google Analytics
Preference Cookies: Remember your settings and preferences on return visits

You can control or disable cookies through your browser settings at any time. Disabling certain cookies may affect the functionality of our website.

7. Third-Party Services

Our website and booking process connect with the following third-party platforms, each governed by their own privacy policies:

WhatsApp Business (Meta): Used for booking enquiries and client communication
Google Analytics: Used for anonymised website traffic analysis
Instagram & Facebook (Meta): Our social media channels
Google Maps: Used to display our studio location

We are not responsible for the privacy practices of these third-party services.

8. Your Rights

Under the Digital Personal Data Protection Act, 2023 and other applicable Indian law, you have the following rights:

Right to Access: Request a copy of the personal data we hold about you
Right to Correction: Request correction of inaccurate or incomplete data
Right to Erasure: Request deletion of your personal data, subject to legal retention requirements
Right to Withdraw Consent: Opt out of marketing communications at any time
Right to Grievance Redressal: Lodge a complaint with our team or with the Data Protection Board of India

To exercise any of these rights, contact us using the details in Section 11. We will respond to verified requests within 30 days.

9. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have collected data from a child under 18, we will take immediate steps to delete that information. Please contact us if you believe this has occurred.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. When we make material changes, we will update the effective date at the top of this page. Continued use of our website or services after any update constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please reach out to us:

11 Minds Studio 2nd Floor, Nilayam Building, 12/1, Deb Banerjee Rd, near Amrawati Church, Tagore Park, Kasba, Kolkata, West Bengal – 700039

Email: info@11mindsstudio.com WhatsApp / Phone: +91 91632 71005 Studio Hours: Monday – Sunday, 7:00 AM – 10:00 PM